Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Twinkle Deposit ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twinkle-deposit.com, use our services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address, payment history
• Order Information: Purchase history, delivery preferences, product reviews
• Communication Data: Messages, inquiries, customer service interactions

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies

2.3 Marketing and Communications

• Newsletter subscriptions and preferences
• Marketing consent and communication history
• Social media interactions and engagement

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Manage your account and preferences
• Facilitate returns, exchanges, and refunds

3.2 Business Operations

• Improve our website and services
• Conduct analytics and research
• Prevent fraud and ensure security
• Comply with legal obligations

3.3 Marketing and Communications

• Send promotional materials and special offers
• Provide personalized recommendations
• Conduct surveys and feedback collection
• Inform you about new products and services

4. Legal Basis for Processing

Under the UK GDPR, we process your personal information based on:

• Contractual Necessity: To fulfill orders and provide services
• Legitimate Interest: For business operations, security, and improvements
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share information with trusted third parties who assist in our operations:

• Payment processors and financial institutions
• Shipping and logistics companies
• Cloud hosting and data storage providers
• Marketing and analytics service providers
• Customer support platforms

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights
• Meet tax and accounting requirements

Generally, we retain:

• Account information: Until account deletion plus 7 years
• Order history: 7 years for tax and warranty purposes
• Marketing data: Until consent is withdrawn
• Analytics data: In aggregated, anonymized form indefinitely

7. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to authorized personnel only
• Regular Updates: Security patches and system updates
• Monitoring: Continuous monitoring for suspicious activity
• Data Backup: Regular backups with secure storage

8. Your Rights

Under UK data protection law, you have the following rights:

8.1 Access Rights

• Request a copy of your personal information
• Receive information about how your data is processed

8.2 Correction and Completion

• Correct inaccurate personal information
• Complete incomplete personal information

8.3 Deletion Rights

• Request deletion of your personal information
• Exercise your "right to be forgotten"

8.4 Processing Rights

• Restrict processing of your information
• Object to processing for marketing purposes
• Data portability to transfer information to another service

8.5 Exercising Your Rights

To exercise these rights, contact us at:

• Email: [email protected]
• Phone: +447851470100
• Address: 13 Goss Cl, Nailsea, Bristol BS48 2XB

9. Cookies and Tracking

9.1 Types of Cookies We Use

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Enable personalized advertising
• Preference Cookies: Remember your settings and choices

9.2 Cookie Management

You can control cookies through:

• Our cookie consent banner and settings
• Your browser settings and preferences
• Third-party opt-out tools and services

10. International Data Transfers

We may transfer your information outside the UK to:

• Countries with adequate protection determinations
• Organizations with appropriate safeguards in place
• Service providers under contractual data protection obligations

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

12. Marketing Communications

We may send you marketing communications if:

• You have given explicit consent
• You are an existing customer and we're marketing similar products
• You have not opted out of marketing communications

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting our customer service team
• Updating your account preferences

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain new consent for material changes affecting your rights

14. Contact Information

For questions about this Privacy Policy or our data practices, contact us:

15. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This Privacy Policy was last updated on January 1, 2025. Please check this page regularly for any updates or changes.